| Q: New to qb? |
You can join qb with  package. To get package, you can visit qb Showrooms or qb retailer shops. The start-up package includes:
- Include 1USD for all services
- Include 3600 seconds for voice on net only (valid until account expired)
- Bonus:
- 20 SMS, 5 MMS (valid until account expired)
- Data bonus of 50MB/150 minutes (valid for 1 month after activation)
- Package price: $ 3.00
You can also choose your favorite Internet plan: - Timebase-2GB: $0.03/min (charged per 20 seconds). Your entire internet charging will be accumulated for every 1 bill cycle* only. If your charging reaches $35 and your total usage in the bill cycle is less than 2GB, you can access internet FREE of charge up to 2GB until the end of the bill cycle.
- Timebase-Flat: Flat $0.03/min (charged per 20 seconds).
- Volume-based: $0.01/100 KB for mobile internet. $0.01/ 400KB for mobile TV. You can get FREE mobile portal access.
Click here to see tariff details.
Click here to see the Internet charging details details. |
| Q: What is bill cycle date? |
Bill cycle date is the day of the month which you activate the card (when you start making the first call after you activate the SIM). - i.e. I start using my qb SIM card on 24th Jan 2009, then the day of my bill cycle is 24th of every month.
- My current cycle date is 24th Jan 2009
- 1 bill cycle is from 24th Jan 2009 to 23rd Feb 2009
- My next bill cycle date is 24th Feb 2009
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| Q: How to check my bill cycle date? |
- On mobile portal: - go to qb mobile portal (http://qbmore.mobi )
- at the footer Click My Account, you will get report
- On qb website: - go to www.qbmore.com a Click on My qb Account
- If no account yet? Please register now!!! Complete and read all information carefully. Then log in again.
- Type [ P ] in SMS and send to 121 you will know your current data package and next bill cycle date
- Call to 333 |
| Q: How does the Time-based Internet charge? |
It’s $0.03/min. Your entire internet charging will be accumulated for every 1 bill cycle* only. If your charging reaches $35 and your total usage in the cycle is less than 2GB, you can access internet FREE of charge up to 2GB until the end of the cycle. - * 1 bill cycle : is a period of 1 month from your current bill cycle date to a day before next month’s bill cycle date.
i.e. I start using my qb SIM card on 24th Jan 2009, then the day of my bill cycle is 24th of every month.
- My current cycle date is 24th Jan 2009
- 1 bill cycle is from 24th Jan 2009 to 23rd Feb 2009
- My next bill cycle date is 24th Feb 2009
NOTE:
- Top up doesn’t effect the bill cycle date
- Your internet will be disconnected for a few seconds when you reach 2GB. You can reconnect the connection again to continue the service with flat rate at 3c/min. |
| Q: How to change the internet package? |
| Click here to view Price Plan Change Policies |
| Q: My account (number) has been deactivated, how can I get my number back? |
| You can get your number back within 90 days after the deactivation date. Please visit qb Showrooms with your ID card. You will be required to pay 1 USD to get a new SIM card with your old number. If you recharge $5 qb will reactivate your account free of charge. |
| Q: How to configure my phone to use qb services? |
You can get over the air (OTA) configuration by sending the following command to 123.
All : for all configurations
MMS: for MMS configuration
If your phone doesn't support over the air (OTA) configuration, you can do it manually. Click here for the detail setting or call 333 for assistance. |
| Q: How to configure dial-up network (direct connection from mobile to PC) ? |
For LG handset
Insert your LG CD driver in to your CD ROM drive. - Install LG PC Suite in to your computer. After finishing setup, do the following steps
- Connect your USB cable from your PC to LG phone.
- Click on start, programs, LGPC Suite 2, LG PC Suite
- Point to COMMUNICATION then click on internet Kit
- Click on Setting tab then click on New tab
- Type qbmore in the profile box
- Type wap in the APN box
- Type *99***1# in the Call Number box
- Dial-up Number: *99***1#
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| Q: How to configure your Microsoft Outlook? |
| To use Microsoft Outlook or other mail clients to send email via qb mobile Internet, you have to set the SMTP to qbmail.qbmore.mobi |
| Q: How to apply as a new subscriber? |
| Please come to qb Showrooms or contact our sales team to fill in your subscription form. |
| Q: What are qb short codes and network commands? |
Short codes: - Customer care: 333
- callTone and IVR access: 393
- Voicemail Fwd and Retrieve: 363
- Badabing: 383
Network commands - Balance inquiry: #132#
- Voucher recharge: *133*[serial number]#
Commands by SMS - Over The Air configuration request: send "All" to 123
- Subscribe callTone: send "RBT song-id" to 393
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| Q: How long will it take to activate my phone number after I subscribe? |
| To activate the number you need to make a first call and then hang up, a call to 888 will activate the number. |
| Q: How can I change my number to another number of my choice? |
| Please come to qb Showrooms or contact sales team. |
| Q: How can I change my account from Pre-Paid to Post-Paid? |
| Please come to qb Showrooms or contact sales team. |
| Q: How can I change ownership of my number to another? |
| Please come to qb Showrooms or contact sales team. |
| Q: How can I check my balance? |
| You can press #132# and click send, or call to customer care at 333 or 013 300 300. |
| Q: How do I activate roaming on my SIM? |
| Post-paid customers: Go to the qb Head Office, or any qb branch, along with a copy of your ID card, Family Book, Passport and the required deposit. A letter from the company will be required if the connection is under a corporate account. Pre-paid customers: Every pre-paid SIM newly purchased after February 2009 is automatically roaming activated (Please confirm with qb sale agents that you need roaming enabled SIM). Customers that received their SIM prior to this date need to bring their SIM to qb Showrooms to have it replaced. No additional deposit is required for this. Existing pre-paid customers can activate roaming, by simply calling qb from the same number and roaming will be activated free of charge. |
| Q: My SIM CARD is lost or stolen, what should I do? |
| Contact our customer care immediately by dialing 333 or 013 300300, as you are liable for all calls made from that SIM. |
| Q: Can I keep my old number when my SIM CARD is lost or stolen? |
| Yes sure, we can give you a new sim with the same number. |
| Q: What is the reconnect cost? |
| You can get your number back within 90 days after the deactivation date. Please visit qb Showrooms with your ID card. You will be required to pay $11 to get a new SIM card with your old number and $10 credit in your account. |
| Q: What advantage does qb have over others? |
qb is MORE THAN TALK!
qb provides more advantages over other operators such as: - Fast internet access
- Mobile TV
- Music and Karaoke
- Mobile games
- More
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| Q: What does 3G mean? |
| 3G is the third generation of mobile phone standards and technology, superseding 2G. 3G technologies enable network operators like qb to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency. Services include wide-area wireless voice telephony and broadband wireless data, all in a mobile environment. |
| Q: How to know which phone support 3G? |
- You can check the features of your telephone which are described in your phone guide book.
- Call to our Customer Care Agent number at 333 for 24h, and just let them know your telephone model and series.
- Consult with our staff at any qb Showrooms. |
| Q: Which areas does qb have network coverage? |
| Click here to view qb Coverage |
| Q: How will I get a broadcast before my telephone number deactivates? |
- After your balance is Zero, you can press #132# and send, the reply message will let you know the expiry date which is the deactivation date of your number
- You will receive a warning message from our company to inform you about the deactivation date of your number. |
| Q: How long is the validity of the scratch card? |
After you top up, your scratch card validity will be
- $1-$4 valid for 30 days
- $5-$19 valid for 180 days
- $20+ valid for 365 days
The longest expired date of all top up will be taken as the account expired date.
The remaining expired balance will be given back if you top up before deactivation. |
| Q: When will my number deactivate from the system? |
| After your account expires (referred to top up validity), you can get in comming call for another 90 days. After 90 days, your number will be deactivated. |
